Circulation Staff Remote Training
Create an account with WebJunction to watch continuing education and training workshops from home. At the top of the WebJunction home page, click "Log In" for instructions on how to create an account. The system will keep track of your progress, and once completed, will have certifications that can be printed out.
Required:
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Alternative Basic Library Education (ABLE)
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Public Service Sequence
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Ethics and Public Service. (A crash course in the ethics of librarianship and the importance of patron privacy, intellectual freedom, the ramifications of censorship, etc. 2 hours, self-paced.)
Please complete 2 additional webinars/self-paced seminar
(or 2 hours) by Monday, April 6. The ones listed below are suggestions, but any of the available content of interest would work. Be mindful of dates, especially on Technology webinars.
Customer Service: Choose any but especially ...
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Dealing with Angry Patrons
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Dealing with Difficult Patrons (Old, but the tactics don't change that much)
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Cultivating Protective Factors for Safe Libraries and Resilient Communities
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Extreme Customer Service, Every Time
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Service Excellence in Challenging Times
Health:
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Cultural Humility in Public Libraries: Colleagues and Customers
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Preventing and Treating Compassion Fatigue with Self-Care
Older Adults and Seniors
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Serving Older Adults in a Changing World
All certifications and documentation can be printed out once we are back in the library.
Any questions, please contact Diane. Stay safe.